Dear Lloyd, I’m just writing to say a big belated thanks on behalf of Sam and myself for the fantastic job that you and your team made of our extension, which we are absolutely delighted with. It has fitted seamlessly onto our existing house, and actually makes the building look much more attractive and less blocky than it used to. It’s always a leap of faith entrusting your precious home to builders, especially when you hear so many horror stories, but we are very glad that we opted to use you. Your extensive quote at the outset of the job was brilliant, because absolutely everything was spelt out to the last pound and was very reassuring. It was never going to be an easy or hassle-free job knocking all the walls through, but you and your lads were always considerate and courteous, which minimized the chaos. We were very appreciative that you were happy to take on board irritating last-minute client changes, like the hole for the plaque and the new double doorway! Your willingness to come out and sort any last little snags on the work was also much appreciated. Once again, many thanks, and wishing you and your team all success for the future.